Frequently asked questions
Security
Am I required to upload documents and why?
Yes, to complete a withdrawal or confirm ownership of your account, you’ll need to verify your identity.
This process ensures compliance with our gaming licence regulations issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (License No. ALSI-202411070-FI2). Verification helps prevent fraud, underage play, and identity misuse. The review typically takes up to five minutes, guaranteeing both speed and security without disrupting your experience.
Сan I edit the data in my profile?
Yes, you can edit your profile information. But some fields are not editable. Please, contact our support team to change the data.
Is my personal information secure in the Oxibet?
Please be confident that your documents and other personal data will be protected.
Absolutely. Oxibet protects all personal data using multi-layer firewalls, and secure cloud infrastructure. Every document and transaction is encrypted upon submission and stored in compliance with GDPR privacy standards. Access is restricted to authorised security personnel only. At Oxibet, your privacy isn’t just protected — it’s prioritised as part of our philosophy of discreet luxury and trust.
Am I required to verify my account in order to make a deposit or a withdrawal?
Yes, you need to verify your account by adding personal documents for withdrawals.
How should I send my documentation?
Go to the “Security & Verification” tab in your Profile. There you will find all the necessary documents. Upload documents in JPG or PNG (max size 2MB).